Frequently Asked Questions

Your Comfort is ASUREd

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Frequently Asked Questions

  1. How to make a booking

    On the homepage, click Browse North Island / Browse South Island for your required destination. This will display the selected ASURE property including information and facilities. Use the "Book Online" button to check availability and to view room descriptions, photos, location map, driving directions and to book online.

  2. Create a Guest Login

    Create a Guest Login - if you create a Guest Login you will be able to see all your past and future bookings and from the ‘dashboard’ you will be able to use Online Check-in. Online Check-in minimizes or eliminates paperwork formalities at the front desk, enabling a low-touch, easy way to quickly access your accommodation.

  3. Check In Time

    Standard check in time is 2.00 pm onwards - but please refer to the individual property information details. If you are expecting to check in after hours, please Check-In online or phone and advise the property direct of your estimated time of arrival.

  4. Check Out Time

    Standard check out time is 10.00 am - but please refer to the individual property information details. If you require a late check-out, please discuss it with the property directly. An additional charge may apply.

  5. Cancellation Policy

    Please refer to the individual property information details.

  6. Deposits Required

    Credit card details are required for all bookings - Please refer to the individual property information details.

  7. Forward Bookings

    All ASURE properties offer a “Free Book Ahead” service.

  8. Commissions

    No commissions are paid on online bookings through the ASURE Accommodation Group website.

Your Comfort is ASUREd

ASURE Accommodation Group Accepts All Major Credit Cards and: Farmlands, Q Card, RuralCo, Fonterra Farm Source, Farmers Card, Super Gold, and China Union Pay Cards. Frequently Asked Questions

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