Frequently Asked Questions

1. How to make a booking

   On the homepage, click Browse North Island / Browse South Island for your required destination. This will display the selected ASURE property including information and facilities. Use the "Book Online" button to check availability and to view room descriptions, photos, location map, driving directions and to book online.

2. Create a Guest Login

   Create a Guest Login - if you create a Guest Login you will be able to see all your past and future bookings and from the ‘dashboard’ you will be able to use Online Check-in. Online Check-in minimizes or eliminates paperwork formalities at the front desk, enabling a low-touch, easy way to quickly access your accommodation.

3. Check In Time

   Standard check in time is 2.00 pm onwards - but please refer to the individual property information details. If you are expecting to check in after hours, please Check-In online or phone and advise the property direct of your estimated time of arrival.

4. Check Out Time

   Standard check out time is 10.00 am - but please refer to the individual property information details. If you require a late check-out, please discuss it with the property directly. An additional charge may apply.

5. Cancellation Policy

   Please refer to the individual property information details.

6. Deposits Required

   Credit card details are required for all bookings - Please refer to the individual property information details.

7. Forward Bookings

   All ASURE properties offer a “Free Book Ahead” service.

8. Commissions

   No commissions are paid on online bookings through the ASURE Accommodation Group website.